AOS Most Asked Questions

18th July 2022

AOS new software: The answers to your most-asked questions

AOS’ new software will change the way patients receive eyecare.

It will not only enable them to have a better understanding of their issues, but also allow them to play a more active and engaged role in their treatment.

We caught up with Allison Granger, AOS’ Vice President of Business Development, to answer some of the most-asked questions about how it works and what the benefits are:


Q: Can the software be used day to day in my business?

A: Yes. There are many ways in which the AOS software can be used day to day to support patients throughout their eye-health journey.

One of the most innovative ways to use the platform is for contact lens management and speciality contact lens checks.

With AOS software, you can improve the patient experience by offering hybrid care. It is also incredibly effective for in-clinic ocular surface analysis for patients during their annual exam.

The patient can then receive follow up care using our Telemedicine tools, creating an even better customer experience.


Q: What are the main benefits?

A: Our innovative technology allows the eye-care professional (ECP) to study baseline images and give objective information to the patient, improving their understanding of their eye health issue.

Our research has proven that when the patient has more knowledge, they are more likely to follow procedural advice, which in turn improves their chances of recovery.

Being able to offer advice and care remotely also frees up chair time and improves efficiencies within the clinic, which enables ECPs to see and help more patients.


Q: How can it improve the experience of both patients and eyecare professionals?

A: Patients lead busy lives and often don’t have the time to travel to an appointment at the clinic. As a result, their eye health often gets pushed down the list of priorities.

With AOS software, patients can send in images or a video of their issue.

This allows ECPs to access more information and depending on the severity of the eye health problem, the ability to offer care without having to see the patient face-to-face, enabling patients to have remote conversations that are easier to fit around their day-to-day lives.




Q: Why is the option for hybrid care so important?

A:  From the ECP’s point of view, the option of providing hybrid care increases efficiency and relieves the burden on staff, giving the practice extra time to treat patients in a different way.

With AOS software there is the option to capture videos and images, which can provide more details for the eyecare professional to make an informed decision about what steps to take next.

With hybrid care, patients also get the opportunity to play a part in their diagnosis and treatment, which our research has shown vastly improves both patient engagement and outcomes.

In short, being able to offer hybrid care leads to higher patient satisfaction.

In other areas of healthcare, patients have become used to receiving their diagnosis and discussing their issues remotely.

So far, the eyecare sector hasn’t keep up with the pace. This software will change that.


Q: Does the software integrate with my EHR (Electronic Health Record)?

A: Not yet, but we are working hard to build the interface that will enable integration with EHRs by the end of the year.

Even though we are not currently integrated, the beauty of AOS software is that it is simple enough to export the data, which can be accessed from anywhere, at any time, from the cloud.


Q: What’s next for AOS?

A: At AOS, we are continuing to look at ways we can bridge the gap between the needs of both the patient and the ECP.

This year we are announcing some major updates that will enhance the patient experience and bring clinical confidence to digital care.

You can keep an eye on our journey through our social media pages.