Support

AOS has in-built tolerances and will alert the user if the loaded image is of insufficient quality.

AOS can load and analyse many image file types including; • Windows bitmaps - BMP, DIB • JPEG files - JPEG, JPG, JPE • Portable Network Graphics – PNG

This is likely that there is no PDF viewer application installed on the computer. A viewer is available for download from adobe.com.

Result files are saved in PDF format and can be opened and printed from any PDF viewer. The PDF reports are available by opening a patient file to the summary tab and clicking on the ‘View exams’ report icon. The PDF for the file/session is in the bottom left hand corner of the page.

The AOS vision app works with both Android and iOS devices on the current supported versions.

All users of the system (including patients) will receive a welcome email that provides all the relevant information for their user account including the app login details. If the user is unable to find the email the global administrator can reset password and activation codes.

All images are encrypted in transit according to required regulations. When you capture images using the mobile app, they are deleted immediately after transferring to AOS and are not available via the device gallery.

To reset your password click here: https://analysis.aos-hub.com/account/reset.aspx  

AOS is defined as a Class 1 Medical Device and cleared for use under CE, TGA, Anvisa and FDA (Class 1 exempt). More details can be found on the Approvals and Regulatory page

Analysed images can be saved independently or as part of a patient report (pdf) either on your local PC or network. You can then import them into your Patient Management System. We are currently working with PMS providers to automate this process